Not just anyone can be a virtual assistant! It takes someone with a business mindset who is laser-focused on what they offer and how they can help their clients. They offer solutions that entrepreneurs need and are a sounding board for their clients’ needs and ideas! I’ve said it before and I’ll say it again – a fantastic VA is a unicorn! Here are the 10 qualities every virtual assistant needs!
10 Qualities Virtual Assistants Need
#1. A great listener.
VA’s listen to their client’s concerns and problems happening in their business to find solutions for them. Virtual assistants have to be great listeners in order to recommend the right tools and services for their clients.
#2. Excellent communicator.
You can’t get hired and then leave clients high and dry. Always keep them in the loop with where you are at on tasks. One of my favorite ways to do this is with Asana!
My clients can assign me tasks and I mark them as completed when I’m done. Easy peasy!
#3. Be a self-starter.
Ain’t nobody got time to hold your hand through every process in their business. I know it can be scary starting for a new client, but follow their SOP’s and only ask questions when absolutely necessary or for clarity.
They hired you to save themselves time, NOT to walk you through every single task. Wanna know what I do when I don’t know how to do something? I google it. 🙂
#4. Be consistent.
Show up for your clients regularly. NEVER ghost a client. If you can’t complete an assignment in time, tell them. Always make sure they know you are out there every single day though. Whether it’s liking their Insta story or dropping a quick email to just say hi!
#5. Be self-disciplined.
There is no one sitting over your shoulder telling you to get to work. You have to make yourself do the work.
When I get overwhelmed, I make a to-do list of everything I need to do and I go down the list completing each task. Before I know it, I’m done!
#6. Be reasonable.
Don’t accept tasks you can’t finish and don’t promise something you can’t deliver. The rule is always under-promise and over-deliver. This goes for anything in life really, but especially client work!
#7. Be proactive.
This is probably one of the most important qualities a virtual assistant needs to have! I got hired by a client to do graphic design work. When she asked me if I could do web design for her also, I happily agreed because I knew I could learn ShowIt quickly and edit her website.
If you don’t know how to do something, now is a great time to learn it while you are a VA. Take the initiative to learn how to do something new and your clients will not only notice, but they will LOVE you for it!
#8. Be excellent with commonly-used systems.
I feel like this goes a bit without saying. But on the other hand, I do think it’s important to know basic VA systems so I thought I’d mention it here.
It is important to know systems that are commonly used by entrepreneurs and virtual assistants like Tello, Asana, Planoly, Tailwind, and WordPress. Most of them are free to try out and use and you can easily YouTube videos on how to use them as well.
#9. Be a team player.
If there are other VA’s on your team, be supportive and get to know them. There is a reason you are both on the same team and it’s likely because you bring certain skills to the table.
That team member just may make a great accountability partner or you may even be able to refer them a client if your schedule gets too full and help them out. #communityovercompetition y’all!
#10. Be timely.
Always be on time for meetings scheduled with your clients and potential clients.
Finish assignments well ahead of time or try to at least do it one day in advance, just in case you have questions. You don’t want to have one hour left to do the assignment and a question.
I’m the worst about this but it is something I’m actively working on in my business!